McDaan
Limited PRIVACY NOTICE
Introduction
This is the privacy policy of McDaan Limited, a
private company registered in England and Wales with a registration number
07641503. The company's registered office is at 251 A33 Relief Road, Reading
Berkshire, RG2 0RR, on behalf of itself, its affiliates and subsidiaries.
McDaan Limited values your privacy and is committed
to make sure that your information is used according to the current data
protection procedures.
This
privacy notice describes the way we collect your information, how we use it and
why.
Where we use the term ‘we’ in this notice we mean
the relevant member of McDaan Limited who is processing your personal
information.
If you have any questions about how your personal
information is used by us, which have not answered in this notice, please
contact us at
251 A33 Relief Road,
Reading Berkshire, RG2 0RR,
or email
info@mcdaanlimited.co.uk
.
What is personal data?
Personal data is considered to be any information
that either alone, or in combination with other information, would identify you
as a living individual. For example, your name and date of birth.
How do we collect your information?
The type of loan or other products and services
you have with us will determine how your personal information is collected. If
you become our customer, we will use it to manage the service you've applied
with us.
Personal information may be provided to us by;
·
You or a third
party during the application time.
And may be provided;
·
electronically
·
by telephone
·
postal mail
·
physically at
our offices
When applying for a product or service we will
ask you to provide some information about yourself for security, identification
and verification purposes.
When completing any forms, we will always tell
you how your information will be used in relation to the product or service you
are applying for within the declaration and in any associated terms and
conditions.
When you provide any information about others (e.g.
guarantors), you must ensure that you have their consent or are otherwise
entitled to provide the information to us.
What personal data do we process?
We may process the following personal
information;
·
Full name and
personal contact details such as home address and address history, email
address, home and mobile telephone numbers
·
Date of birth or
your age (to make sure that you are eligible to apply for our services)
·
Employment
details if relevant to the product or service applied for
·
Bank account number and Sort Code (for loan
applicants: to be used for crediting your account once your loan is approved;
can also be used as a means for proof of address)
·
Passportinformation as a form of
identification
·
Vehicle details
(when you chose to use your vehicle as a security for the loan)
·
Device ID if relevant for the services requested
especially when you choose to use your devices as a security for the loan
·
If you have
requested a third party to act on your behalf, you will provide their name and
contact details and their letter of consent
On what basis are we allowed to process
your personal data?
Under Data ProtectionAct 1998,
we are only allowed to process your personal data
if we have a proper reason to do so. This includes sharing it outside our company.
The law allows us to process your data for one or more of the following
reasons;
·
to fulfil a contract,
we have with you
·
when it is our
legal duty
·
when it is in
our genuine interest
·
when you consent
to it
A genuine interest is when we have a
business or commercial reason to use your information. This reason must not
unfairly go against what is right and best for you.
The table below shows the ways we may use your personal information and why;
|
What we use your personal information for |
Why we use your personal information |
|
·
To verify
your identity
·
To manage
our relationship with you
·
To find
new ways to meet our customers’ needs and to grow our business
·
To develop
and carry out marketing activities
·
Pass to
another broker if we are not able to arrange finance for you
·
To understand
how our customers use our products and services |
·
Fulfil a
contract
·
Legal
duty
·
Legitimate
interest
·
Your
consent |
|
·
To
develop and manage our products and services
·
To manage
how we work with other companies that provide services to us and our
customers (affiliates) |
·
Fulfil a
contract
·
Legal
duty
·
Legitimate
interest |
|
·
To
deliver our products and services
·
To make
and manage customer payments
·
To
collect and recover money that is owed to us |
·
Fulfil a
contract
·
Legal
duty
·
Legitimate
interest |
|
·
To
respond to complaints and seek to resolve them
·
To
detect, investigate, report and seek to prevent financial crime
·
To comply
with laws and regulations that apply to us
·
To manage
risk for us and our customers
·
To
prevent fraud and money laundering |
·
Fulfil a
contract
·
Legal
duty
·
Legitimate
interest |
|
·
To
exercise our rights set out in agreements or contracts
·
To run
our business in an efficient and proper way. This includes managing our
financial position, business capability, planning, communications, corporate
governance and audit requirements |
·
Legal
duty
·
Legitimate
interest |
|
·
To
exercise our rights set out in agreements or contracts |
·
Fulfil a
contract |
Who do we share your personal data with and why?
We may share your personal information with the
following third parties;
·
with funders or lenders
to request information from them so that we can assess whether you meet the
eligibility criteria if you have applied for a mortgage or loan
·
Other
organisations who use shared databases for income verification and
affordability checks and to manage/collect arrears;
·
Companies and
other persons providing services to us;
·
with businesses
who may process data on our behalf as part of a contract
·
with valuers and
other organisations involved in the provision of valuation services to enable
them to carry out valuations of your property
·
with third
parties to whom your mortgage, loan or account is, or may be, assigned or
transferred
·
with credit
reference agencies (CRAs) to carry out credit checks and record details of your
repayment history. The CRA’s have drafted a notice called ‘Credit Reference
Agency Information Notice’ (CRAIN) which sets out how your data will be
processed by Callcredit, Equifax and Experian. Please check out
www.equifax.co.uk/crain
,
www.callcredit.co.uk/crain
or
www.experian.co.uk/crain/index
to
read the notice in full
·
the credit
reference agencies we normally use are:
·
Equifax Ltd,
Customer Services Centre, PO Box 10036, Leicester LE3 4FS
·
Experian,
Consumer Help Service, PO Box 8000, Nottingham, NG1 5GX
·
Callcredit PLC,
1 Park Lane, Leeds, LS3 1EP
If you would like to see the information that these credit reference
agencies hold about you, please contact them directly; they will be able to
explain how you may progress your request and any charges that may apply.
·
Fraud prevention
agencies, credit reference agencies, and debt collection agencies when we open
your account and periodically during your account or service management
·
with identification checking agencies who will
carry out electronic identity checks on you and who will record details of the
check, regardless of whether your application proceeds
·
if you have a
mortgage or second charge mortgage with us, we may share information with other
lenders who also hold a charge on the property
·
with regulatory
bodies where we are required to do so for legal and regulatory purposes for
example, the Financial Conduct Authority (FCA)
·
If you would
like to know which specific third parties process data on our behalf, please
contact us at
251
A33 Relief Road, Reading Berkshire, RG2 0RR
or email info@mcdaanlimited.co.uk.
·
with anyone else
where we have your consent or as required by law.
Possible consequences of us processing your
personal data
If we, or a fraud prevention agency, determine
that you pose a fraud or money laundering risk, we may refuse to provide the
services and financing you have requested, or we may stop providing existing
services to you.
A record of any fraud or money laundering risk
will be retained by the fraud prevention agencies, and may result in others
refusing to provide services, finance or employment to you. If you have any
questions about this, please contact us.
Marketing
From time to time we may make you aware of
products or services which are similar to the ones you currently hold with us
that may be of interest to you. We will only do this if we consider this type
of processing to be a legitimate business interest or with your consent.
You are able to get in touch and ask us to
stop sending you these messages at any time
. If you chose not to receive
marketing information you will still receive important information about your
product or service.
How long will we keep your personal information?
We will keep your personal information for as
long as you are a customer of McDaan Limited. After you stop being a customer
we may keep your data for up to 12 years for one of these reasons;
·
to respond to
any questions or complaints
·
to show that we
treated you fairly
·
to maintain
records according to our regulatory and statutory obligations
We will keep your data for longer than this if we
cannot delete it for legal, regulatory or technical reasons. We will also keep
it for research, fraud prevention, money laundering, capital, liquidity, risk
and business forecasting purposes. When this happens, we will make sure that
your privacy is protected, and we will only use it for these purposes.
How long will we keep your personal information
(whether or not you become a customer)
The following criteria are used to determine data
retention periods for your personal data:
·
Retention
in case of queries.
We’ll keep your
personal data as long as necessary to deal with your queries (e.g. if your
application is unsuccessful);
·
Retention
in case of claims.
We’ll retain
your personal data for as long as you might legally bring claims against us;
and
·
Retention
in accordance with legal and regulatory requirements.
We’ll retain your personal data after your
account, policy or service has been closed or has otherwise come to an end
based on our legal and regulatory requirements.
Your information rights
You have various rights in terms of how and why
your personal data is processed. Please contact us at any time by emailing info@mcdaanlimited.co.uk if you wish to
exercise these rights (noting that these rights don’t apply in all circumstances
and that data portability is only relevant from 25 May 2018):
·
The
right to
be informed
about our processing of your personal data;
·
The right to
have your personal data corrected if it’s inaccurate and to have
incomplete
personal data completed
;
·
The right
to
object
to processing of your personal data;
·
The right
to
restrict processing
of your personal data;
·
The right
to
have your personal data erased
(the “right to be forgotten”);
·
The right to
request
access
to your personal data and information about how we process it;
·
The right to
move,
copy or transfer your personal data
(“data portability”); and
·
Rights in relation
to automated decision making including profiling.
You have the right to complain to the Information
Commissioner’s Office that hold enforcement powers and can review the compliance
requirements for data protection (
https://ico.org.uk/global/contact-us/email/)
.For more information visit their
website https://ico.org.uk/for-the-public/.
Transfer of your personal information overseas
Some or all of your personal information may be
transferred to, stored or processed by service provider of ours located in
countries outside the European Economic Area (EEA) where data protection laws
may not be as strict as they are in the UK.
In the event that your personal information would
be needed to be transferred to, stored or processed affiliate service providers
outside the European Economic Area (EEA), we endeavour to ensure that the
transfer of your data is in line with UK data protection requirements and that
your information is treated securely and protected to a similar standard.
If you chose not to give personal
information
We may need to collect personal information by
law, under the terms of a contract we have with you. If you chose not to give
us this personal information, it may delay or prevent us from meeting our
obligations. It may also mean that we cannot perform services needed to meet
your need. It could mean that we cancel a product or service that you have with
us.
Complaints
If you wish to complain about how we have treated
your personal data, please contact the us through your usual servicing
department to discuss your concerns.
You also have a right to refer your concerns to
the Information Commissioner’s Office (ICO), who regulates the handling of
personal data in the UK. The contact details are:
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone:
01625 545745